This policy should be read together with our Shipping Policy.
ELIGIBILITY FOR REFUNDS
Refund requests must be submitted within 14 days of receiving the product.
To be eligible for a refund:
Items must be unused, undamaged, and returned in their original packaging
Proof of purchase is required
Non-refundable items:
Custom-made or specially manufactured parts
Installed, modified, or used items
Gift cards and promotional items
Digital products (including downloadable mesh files and vehicle scan data) are non-refundable once delivered or downloaded
REFUND PROCESS
To request a refund, contact us at info@lumismotors.com with:
Your order number
Reason for the refund
Return the item using secure packaging.
Return shipping costs are the customer’s responsibility, unless the product arrived damaged or incorrect.
Once the return is received and inspected, and the refund is approved, the refund will be issued to the original payment method within 7–14 business days.
EXCHANGES
We only replace items if they are:
Defective
Damaged
Shipped incorrectly
To arrange an exchange, contact us at info@lumismotors.com within 7 days of delivery.
LATE OR MISSING REFUNDS
If you have not received your refund after 14 business days:
First, check with your bank or credit card provider
If the issue persists, contact us at info@lumismotors.com
IMPORTANT NOTES
- Shipping costs are non-refundable, unless the return is due to our error
Delivery times provided in the Shipping Policy are estimates only
Lumis Motors is not responsible for delays caused by third-party couriers or customs procedures
If a shipment is returned due to customer error, refusal, or failure to collect, any customs fees and additional charges will be deducted from the refund
Customers are responsible for providing a complete and accurate shipping address